Web Shop Terms and Conditions 

Thank you for your interest in our products. These terms and conditions apply to all purchases made in our store. You can read these terms and conditions on our website (www.BonDiGro.com), they are available in our store, and they have also been filed with the Court of First Instance of Bonaire. These terms and conditions may be amended when necessary. The version that applies to you is the version in effect on the date you purchased your product.

The applicable price is stated on the price label. You can find this label on or near the product or on our website. It is possible that a displayed price is incorrect. If this happens, BonDiGro may decide to charge the correct price, for example when the displayed price is disproportionately low and is not part of a promotion.

Our prices exclude any applicable shipping and/or delivery costs. Separate arrangements will be made regarding these costs.

At BonDiGro, you can pay with cash, a debit card, a credit card, or our own gift/loyalty card. Business customers may also be able to purchase on account.

Promotions and special offers are announced in our store and/or through our website or the “BonDiGro Supermarket” Facebook page. Specific promotional terms and conditions apply to these activities. These conditions may include that promotional products cannot be exchanged or that a limited number of units may be purchased.

At BonDiGro, you can purchase “Inventum” and “Tomado” products at a price that is 5% lower than the price offered by our other competitors on Bonaire. This means that we closely monitor our competitors and make sure that we offer the lowest price. If one of these products is offered at a lower price by one of our competitors, we will adjust our price accordingly.

The following conditions apply to the lowest price guarantee:

• The competitor must be registered with the Chamber of Commerce of Bonaire.
• The lowest price guarantee is valid for one month after the purchase date.
• The price difference must be verifiable by means of a published price or current price list.
• This verification will be performed by BonDiGro.
• The competitor must offer exactly the same item.
• Online retailers are excluded.
• The following are excluded from the lowest price guarantee: special or temporary offers, bankruptcy sales, wholesale clearance sales, outlet models, and comparable discounted products.

Pickup of Products

Ordered products must be picked up within seven days after the customer has been notified that they are ready.

If products remain in storage for longer than one week, a storage fee of US$50 per cubic meter per week will be charged starting from the second week.

Delivery – Appliances & Large Products

Delivery schedule:

• Kralendijk: Monday–Saturday, 1:00 PM–4:00 PM → US$50 per delivery

• Rincon: Wednesday, 1:00 PM–4:00 PM → US$60 per delivery

Additional conditions:

• Delivery is made only to the first door on the ground floor.

• The customer must be present during the agreed delivery window.

• If no one is present, the products will be returned to BonDiGro and the delivery fee will be charged again.

• Delivery fees must be paid before the goods are released.

• Storage for longer than seven days may result in additional storage fees.

• Deliveries will not be made to off-road locations.

After delivery and signature, responsibility for the products transfers to the customer.

A product may be returned to our customer service desk. Our employees will inspect the product and, if it meets our return conditions, we will refund the purchase price. Products must be returned within one week after purchase, and the original receipt must be presented. Products should be returned in their original packaging whenever possible.

Products will not be accepted for return unless the product is damaged. The following products also cannot be returned:

• All HEMA products.
• Falki Express products that have already been inspected.
• Sealed products that are unsuitable for return for health-protection reasons, such as toothbrushes and electric shavers.
• Special offers.
• Used electronic products.

If a product does not fully meet our return conditions, we will review the situation to determine whether we can still offer an appropriate solution.

If you wish to make a warranty claim, you must report the issue to our customer service desk and present the original purchase receipt.

The following conditions apply to electronic appliances.

Warranty period upon presentation of a receipt issued by Bonaire Discount Grocery B.V., trading as BonDiGro:

1. New 220-volt household appliances are covered by a one-year warranty.
2. The repair or replacement of a product will never extend the original warranty period. The original purchase date determines when the warranty period begins.
3. This warranty covers labor and the repair or replacement of defective parts, provided that the work is performed by BonDiGro technicians.
4. We cannot provide a warranty for 110-volt appliances. The electricity grid on Bonaire operates at 50 Hz. Appliances from the United States that operate at 110 volts commonly use 60 Hz.

Please note: The consumer must arrange any manufacturer’s warranty directly with the manufacturer.

No warranty coverage applies in the following situations:

1. Scratches, cracks, or dents in the casing, top surface, or accessories of an appliance that are reported more than 12 hours after delivery or pickup.
2. Defects in glass, plastic, or rubber components that are reported more than 12 hours after delivery or pickup.
3. The appliance has been exposed to outdoor conditions.
4. Damage caused by lightning, flooding, impacts, or falls.
5. Defects caused by incorrect placement or connection.
6. Defects caused by the electrical installation in the customer’s home.
7. Incorrect operation by the user, insufficient or improper maintenance where applicable, or defects resulting from incorrect installation and/or placement.
8. Nontechnical problems, such as removing foreign objects from an appliance or resolving faults caused by foreign objects inside the appliance.
9. Cosmetic features and appearance are not covered by the warranty.
10. Light bulbs in refrigerators, freezers, ovens, dryers, and stoves are not covered.
11. The warranty becomes void if cushions or duvets are placed in a washing machine and cause damage.
12. Improper use.

The warranty becomes void if:

1. Unauthorized persons repair or modify the appliance.
2. Unauthorized persons open the appliance.
3. The original purchaser fails to meet any financial obligations owed to BonDiGro.
4. Agreements made with BonDiGro are not honored.

Unjustified warranty claims:

If the user wishes to submit a warranty claim, the user must pay US$40.00 in advance for the inspection. If the complaint results in a valid warranty claim, this US$40.00 inspection fee will be refunded.

We are committed to improving our services. We therefore ask you to contact our customer service desk and share your experience with us so that we can work together to find an appropriate solution.

Register quickly and easily! Apply for a Bonus Card at our customer service desk upstairs or through the BonDiGro App and receive 1% in loyalty dollars on every purchase paid for directly at the checkout!

By registering and participating in this loyalty program, you agree to the terms and conditions below.

Terms and conditions:

• You can use the balance on your Bonus Card to pay for groceries at BonDiGro.
• Applying for a physical Bonus Card costs three dollars, which will be credited directly to your Bonus Card. Applying for a digital Bonus Card through the BonDiGro App is free.
• Loyalty dollars can only be earned when your BonDiGro Bonus Card or QR code is presented before payment is made at the checkout.
• You can check your balance at any time through the app or request your balance at our upstairs customer service desk by presenting identification.
• The card is linked to an individual or a business. Multiple cards may be issued under one name. You must be at least 16 years old to participate in this loyalty program.
• Identification will be requested when groceries are paid for using loyalty dollars.
• No cash refund will be provided for products purchased using the Bonus Card, even if part of the purchase was paid in cash.
• This loyalty program is not available to businesses that are permitted to purchase on account.
• Loyalty dollars cannot be requested retroactively.
• Loyalty dollars cannot be used for payments related to Falki Express.
• Customers are responsible for keeping their contact details up to date.
• If your card is stolen, please report it to our customer service desk as soon as possible so that we can block your account.
• It is not possible to transfer a balance to another account.
• BonDiGro respects your privacy and ensures that the personal information you provide is handled in accordance with applicable privacy legislation.
• BonDiGro reserves the right, at its sole discretion, to unilaterally terminate this loyalty program or amend it to the customer’s disadvantage at any time, provided that customers are notified by email no later than three months in advance. BonDiGro will not be liable for compensation as a result of such termination or amendment.
• Customers may close their accounts at any time. When participation is terminated, all available loyalty dollars will expire.
• If unlawful activity or misuse is suspected, BonDiGro reserves the full right to block your account and recover any improperly granted discount by issuing an invoice.
• Unless there is intentional misconduct or deliberate recklessness, BonDiGro is not liable for any direct or indirect damage suffered as a result of or in connection with participation in this loyalty program.

1. Introduction

This privacy policy explains how Bonaire Discount Grocery B.V. handles the personal data of customers and other individuals. We respect your privacy and handle the information we receive from you with care.

2. What information do we collect?

We may collect the following types of personal data:

• Contact information: name, address, email address, and telephone number.
• Payment information relating to suppliers and parties permitted to purchase on credit: bank account numbers and credit card details.
• Loyalty program information: customer number, purchase history, and preferences.
• Personal data relating to employees, where applicable.

3. Why do we collect this information?

We collect personal data for the following purposes:

• To process and deliver orders.
• To record your purchases within our loyalty program.
• To improve our services.
• To comply with legal obligations, such as tax requirements or personnel administration.

4. How long do we retain your information?

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless the law requires us to retain the data for a longer period.

5. Who do we share your information with?

We only share personal data with:

• Suppliers and service providers that assist us in providing our services.
• External parties when we are legally required to provide information.
• We do not sell your personal data to third parties under any circumstances.

6. How do we protect your information?

We take appropriate organizational measures to protect your personal data against loss or unlawful processing. These measures include:

• Restricting access to financial or personal data to authorized employees.
• Using a secure website.

7. Your rights

You have the right to:

• Request access to your personal data.
• Request the correction or deletion of your data.
• Object to the use of your data for direct marketing.
• Withdraw your consent when data processing is based on consent.

8. Contact

For questions or complaints regarding our privacy policy, please contact us at customerservice@bondigro.com.

9. Changes to this policy

We may amend this privacy policy from time to time. Any changes will be published on our website.